Forum Discussion
Delay in receiving alerts
Hi Shihabudheen,
WHen you click on the object in Activator, you should be abl eto see how often the query runs:
The default is every 1 hour, and it seems in your activator it is offset to run a few minutes before the refresh.
If you change this to run more frequently, does it fix your problem?
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Hi Shihabudheen,
Alerts on a report can only be as often as the report data refreshes, so if the report is only refreshed once an hour, the alerts can only trigger as often as they get new data.
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Thanks for the replay. Here the issue is my dashboard is getting refreshed every hour without fail, but the alert which I'm getting is after an hour for the previous update.
for Eg: dashboard updated at 8:30 AMm but alert received at 9:20AM
Hi Shihabudheen,
OKay that changes things, that I don't think is expected behaviour.
When your report refreshes, do you see the new data points in the Activator item itself?
Can you show us a screenshot of the activator settings?
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Hi,
Check the below SS, the dashboard was refreshed at 8:48AM, but alert received at 9:35AM
