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Roya-Daemi's avatar
Roya-Daemi
New Member
1 month ago

Cannot Add Synoptic Panel by OKVIZ (Version 2.5.7.0)

Hi everyone,

I'm trying to add the Synoptic Panel by OKVIZ visual in Power BI, but I get the following message:

The report already contains a copy of this visual version 2.5.7.0. Do you want to update this visual to version 2.5.7.0?

When I click Update, I get another error saying:

Something went wrong

and the visual is not added to the report.

What's confusing is that I get the same message even when I create a brand-new Power BI report. I can't find the visual anywhere in the report or in the Visualizations pane, so there doesn't seem to be anything I can remove and reinstall.

Has anyone experienced this issue before? Any suggestions on how to fix it?

Thanks in advance for your help

2 Replies

  • Olufemi7's avatar
    Olufemi7
    Super User
    1 month ago

    Hello Roya-Daemi, 
    Same error on a brand new PBIX is a useful clue honestly, rules out the report, so it's Desktop, the visual itself, or something local on your machine.

    Looks like PBI's already got 2.5.7.0 registered somewhere and tries updating over it, and that's where things go wrong.

    Some things worth checking to figure this out:

    • What Desktop version are you on?
    • Installing through AppSource, or did you import a .pbiviz file directly?
    • Personal setup or a work/managed tenant? 

    If it's managed, worth reaching out to your admin, ask if they've already pushed OKVIZ's visual org-wide. That's caused this exact kind of conflict before.

    Also just try updating Desktop to whatever's current, restart it, then import again, quick thing to rule out.

    Still broken after that?
    I will recommend email OKVIZ directly and ask if 2.5.7.0 has any known issues, especially with whatever Desktop build you're running.

                                                                                                               

  • Prince0011's avatar
    Prince0011
    Solution Sage
    1 month ago

    Hi,

    This issue is usually related to the visual cache, a corrupted custom visual installation, or a version conflict rather than the report itself.

    Here are a few things you can try:

    1. Update Power BI Desktop to the latest version, as older builds may have compatibility issues with certain custom visuals.

    2. Clear the Power BI Desktop cache:

      • Go to File > Options and settings > Options > Data Load.

      • Click Clear cache, then restart Power BI Desktop.

    3. Try a different installation source:

      • If you're installing from AppSource, try downloading the visual again after restarting Power BI.

      • If you're using an organizational visual, ask your Power BI administrator whether there are any restrictions or approved versions.

    4. Check whether the visual is already installed globally:

      • Sometimes a custom visual is already embedded or managed by your organization, which can cause version conflicts when adding it again.

    5. Repair or reinstall Power BI Desktop:

      • If the same error occurs in a completely new PBIX file, the issue is likely with the local Power BI installation rather than your report.

    6. Test on another machine or with another user account:

      • This helps determine whether the problem is environment-specific or related to the visual itself.

    If none of these steps resolve the issue, it may be worth reporting it to the OKVIZ team or checking whether the current version of the Synoptic Panel visual has any known compatibility issues with your version of Power BI Desktop.

    Hopefully one of these suggestions helps!

    If you found this solution helpful, please consider giving it a Kudos. If it resolves your issue, I'd really appreciate it if you could mark it as the Accepted Solution so it can help others facing the same problem.