Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
3 years ago
Solved

blank custom visuals

Greetings,   I'm having some trouble with my custom rhtml visual. When i upload it to PowerBI and add in the data, it loads for a second, then turns out blank.   This is my first time constructin...
  • j-murray's avatar
    j-murray
    3 years ago

    Hi,

     

    Your issue here is due to the certification not being set up properly. However, even if you resolved that you will still run into the blank visual problem. See my post here: https://community.powerbi.com/t5/Developer/Issue-with-R-plotly-in-pbiviz-versions-4-0-6/m-p/2940046#M40056

     

    You have the most recent version of powerbi-visuals-tools installed (v4.0.7). You need to rollback to version 4.0.5 and go through the certificate install again. Then, you should be able to sucessfully set up a new rhtml template folder, package, and import. 

     

    Hope this helps!

j-murray's avatar
j-murray
Frequent Visitor
3 years ago

Hi,

 

Your issue here is due to the certification not being set up properly. However, even if you resolved that you will still run into the blank visual problem. See my post here: https://community.powerbi.com/t5/Developer/Issue-with-R-plotly-in-pbiviz-versions-4-0-6/m-p/2940046#M40056

 

You have the most recent version of powerbi-visuals-tools installed (v4.0.7). You need to rollback to version 4.0.5 and go through the certificate install again. Then, you should be able to sucessfully set up a new rhtml template folder, package, and import. 

 

Hope this helps!

    • User02's avatar
      User02
      Frequent Visitor
      3 years ago

      Hello,

       

      I'm havign the same issue but I'm not sure exactly what I need to do to correct it. My coding skills are not great, is there a step-by-step process for

      - rolling back to version 4.0.5 and going through the certificate install again.

      - seting up a new rhtml template folder, package, and import ?

       

      Thanks!