Forum Discussion
Solution SageProfile Accepted Solutions Count Missing 14 Migration Solutions After Platform Upgrade
Hi Community Support Team,
I am writing to request a manual database recount or a restore of missing metrics on my profile following the recent platform upgrade.
My profile is currently missing exactly 14 accepted solutions due to a drop that happened during the migration process:
Prior to the upgrade, I had 29 accepted solutions.
Immediately after the upgrade, my count dropped significantly down to 15 (meaning 14 historical solutions were lost).
Since then, the platform has been counting my new accepted solutions accurately, bringing my current displayed total to 25.
However, because those 14 legacy solutions were stripped from my baseline, my true total should be 39 (25 currently shown + the 14 that disappeared).
Could an administrator please run a manual sync or recalculate my historical post metadata to restore those 14 missing accepted solutions?
Thank you for your help,
https://community.fabric.microsoft.com/users/shahrukhsameer/933281
5 Replies
- Natalie_iTalent
Administrator
Hello ShahRukhSameer,
Thank you for reaching out and providing your information. This is something the team is working on, but I will pass along your example.
I will circle back to you once we have more information.
Best,
Natalie H.
Community Manager
- Natalie_iTalent
Hello ShahRukhSameer,
I wanted to make sure and circle back to you and provide an update that the team is still working on a solution.
Best,
Natalie H.
Community Manager
- ShahRukhSameer
Good day Natalie_iTalent,
I wanted to let you know that the issue still exists. Below are the screenshots. Thanks.
- Natalie_iTalent
Hello ShahRukhSameer,
Thank you for checking in. I'm checking with the team to see the progress of this. I will let you know as soon as I have more information.
Best,
Natalie H.
Community Manager
- ShahRukhSameer
Below are the screenshots for the count mismatch of accepted solutions for the support team reference. Thanks.
