Forum Discussion
Lackluster Data Warehouse performance
Sorry for the delay, It took some time and effort but we found the error to be caused by our firewall rules blocking some IP's. It was odd that we were having a few refreshes work but not all. We have since adjusted the firewall and our having no issues for 1 week. Will continue to monitor but expect that the issue is fully resolved.
Hi Wilsonjr ,
Apologize for the issue you are facing. The best course of action is to open a support ticket and have our support team take a closer look at it.
Please reach out to our support team so they can do a more thorough investigation on why this it is happening: Link
After creating a Support ticket please provide the ticket number as it would help us to track for more information.
Hope this helps. Please let us know if you have any other queries.
Hi Wilsonjr ,
We haven’t heard from you on the last response and was just checking back to see if you got a chance to open a support ticket.
After creating a Support ticket please provide the ticket number as it would help us to track for more information.
Sorry for the delay, It took some time and effort but we found the error to be caused by our firewall rules blocking some IP's. It was odd that we were having a few refreshes work but not all. We have since adjusted the firewall and our having no issues for 1 week. Will continue to monitor but expect that the issue is fully resolved.