Forum Discussion

danielkataoka's avatar
danielkataoka
Frequent Visitor
1 year ago
Solved

Fabric Pipeline Error - Connection

Hi,

I'm using Fabric Pipeline, but recently I encountered the following error:

 

"Please check your network connectivity to ensure your on-premises data gateway can access brs.frontend.clouddatahub.net and restart the service to retry the connection again once the connectivity issue has been resolved."

 

Has anyone experienced this issue or knows how to fix it?

Regards,
Daniel Kataoka

one lake
  • v-pnaroju-msft's avatar
    v-pnaroju-msft
    1 year ago

    Thankyou, suparnababu8, for your response.

    Hi danielkataoka,

    We appreciate your inquiry through the Microsoft Fabric Community Forum.

    Based on my understanding, the error message you are encountering typically occurs when the On-premises Data Gateway is unable to establish a secure connection to Fabric's service endpoint, brs.frontend.clouddatahub.net. This is usually due to network or firewall restrictions, or because the gateway version is outdated. Specifically, the gateway cannot reach the necessary Fabric endpoints over port 443 (HTTPS), possibly due to firewall or proxy settings blocking outbound access, or outdated gateway software.

    Kindly follow the steps below, which may help resolve the issue:

    1. Download and install the latest version of the On-premises Data Gateway.
    2. From the gateway server, run the following command:
      Test-NetConnection -ComputerName brs.frontend.clouddatahub.net -Port 443
      If the connection is blocked, please coordinate with your network team to allow access to *.frontend.clouddatahub.net.
    3. Check the proxy settings and, if a proxy is being used, configure it correctly for the gateway service account.
    4. If the issue persists, uninstall the existing gateway, delete any leftover folders, and reinstall a fresh copy.

    Please find attached a screenshot of the error message along with the known issue link for your reference:

    Additionally, kindly refer to the following links for further information:
    Known issue - Multiple installations of on-premises data gateway causes pipelines to fail - Microsoft Fabric | Microsoft Learn
    How to access on-premises data sources in Data Factory - Microsoft Fabric | Microsoft Learn

    We hope the information provided will assist in resolving your issue. Should you have any further queries, please feel free to contact the Microsoft Fabric community.

    Thank you.

3 Replies

  • suparnababu8's avatar
    suparnababu8
    Super User
    1 year ago

    Hello danielkataoka 

     

    This error you are getting might be becuase of you are using old version of On-premises data gateway. So, you can download the latest version of gateway and try again. This kind of similar issues reported in fabric community. They fisx the issue with lateste version of gateway. Please read this thread (accepated solution) Solved: Microsoft Fabric - On Premises data gateway connec... - Microsoft Fabric Community It's similar issue of you.

     

     

    Thank you!

     

    Did I answer your question? Mark my post as a solution!

    Proud to be a Super User!

  • v-pnaroju-msft's avatar
    v-pnaroju-msft
    Community Support
    1 year ago

    Thankyou, suparnababu8, for your response.

    Hi danielkataoka,

    We appreciate your inquiry through the Microsoft Fabric Community Forum.

    Based on my understanding, the error message you are encountering typically occurs when the On-premises Data Gateway is unable to establish a secure connection to Fabric's service endpoint, brs.frontend.clouddatahub.net. This is usually due to network or firewall restrictions, or because the gateway version is outdated. Specifically, the gateway cannot reach the necessary Fabric endpoints over port 443 (HTTPS), possibly due to firewall or proxy settings blocking outbound access, or outdated gateway software.

    Kindly follow the steps below, which may help resolve the issue:

    1. Download and install the latest version of the On-premises Data Gateway.
    2. From the gateway server, run the following command:
      Test-NetConnection -ComputerName brs.frontend.clouddatahub.net -Port 443
      If the connection is blocked, please coordinate with your network team to allow access to *.frontend.clouddatahub.net.
    3. Check the proxy settings and, if a proxy is being used, configure it correctly for the gateway service account.
    4. If the issue persists, uninstall the existing gateway, delete any leftover folders, and reinstall a fresh copy.

    Please find attached a screenshot of the error message along with the known issue link for your reference:

    Additionally, kindly refer to the following links for further information:
    Known issue - Multiple installations of on-premises data gateway causes pipelines to fail - Microsoft Fabric | Microsoft Learn
    How to access on-premises data sources in Data Factory - Microsoft Fabric | Microsoft Learn

    We hope the information provided will assist in resolving your issue. Should you have any further queries, please feel free to contact the Microsoft Fabric community.

    Thank you.

  • Rufyda's avatar
    Rufyda
    Super User
    1 year ago

    Hi
    Glad that your query got resolved. Please continue using Fabric Community for any help regarding your queries.