Forum Discussion
fabric free trail account
while creating fabric trail account I am unable to verify the mibile number. showing following error.
We’re unable to validate your phone number
Reenter your SMS verification code, or try again with a different phone number.
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Hi surya_pidugu
Thank you for reaching out to the Microsoft Fabric Community.
To resolve the issue, please try the following steps:
- Click "Sign in again" to refresh your session and generate a new access token.
- Clear your browser’s cache and cookies, then attempt to sign in once more.
- Try accessing the portal using a different browser or device to eliminate any browser-specific issues.
- If you have administrative access, review the Entra ID sign-in logs to identify any potential session-related problems.
If the above information helps you, please give us a Kudos and marked the reply Accept as a Solution.
Thanks,
Cheri SrikanthHello surya_pidugu
The error “We’re unable to validate your phone number” typically occurs due to one of the following reasons:
1. VoIP Numbers: Microsoft does not accept Voice-over-IP (VoIP) numbers for verification. Ensure you are using a mobile number capable of receiving SMS or calls from a U.S.-based service.
2. Incorrect Format: Double-check that your phone number is entered with the correct country code and format.
3. Device Compatibility: Try completing the process on a different device, such as a smartphone browser, as some users have reported success with this approach.
4. Account Linkage: If the phone number is already linked to another Microsoft account, it may cause conflicts. Consider using a different phone number if possible
5 Replies
- v-csrikanth
Community Support
Hi surya_pidugu
Thank you for reaching out to the Microsoft Fabric Community.
To resolve the issue, please try the following steps:
- Click "Sign in again" to refresh your session and generate a new access token.
- Clear your browser’s cache and cookies, then attempt to sign in once more.
- Try accessing the portal using a different browser or device to eliminate any browser-specific issues.
- If you have administrative access, review the Entra ID sign-in logs to identify any potential session-related problems.
If the above information helps you, please give us a Kudos and marked the reply Accept as a Solution.
Thanks,
Cheri Srikanth - nilendraFabric
Super User
Hello surya_pidugu
The error “We’re unable to validate your phone number” typically occurs due to one of the following reasons:
1. VoIP Numbers: Microsoft does not accept Voice-over-IP (VoIP) numbers for verification. Ensure you are using a mobile number capable of receiving SMS or calls from a U.S.-based service.
2. Incorrect Format: Double-check that your phone number is entered with the correct country code and format.
3. Device Compatibility: Try completing the process on a different device, such as a smartphone browser, as some users have reported success with this approach.
4. Account Linkage: If the phone number is already linked to another Microsoft account, it may cause conflicts. Consider using a different phone number if possible - v-csrikanth
Hi surya_pidugu
I wanted to check if you had a chance to try the suggested solution.
Please let us know if you need any further assistance.Looking forward to your update!
Thank you. - v-csrikanth
Hi surya_pidugu
It's been a while since I heard back from you and I wanted to follow up. Have you had a chance to try the solutions that have been offered?
If the issue has been resolved, can you mark the post as resolved? If you're still experiencing challenges, please feel free to let us know and we'll be happy to continue to help!
Looking forward to your reply! - v-csrikanth
Hi surya_pidugu
We haven't heard from you since last response and just wanted to check whether the solution provided has worked for you. If yes, please accept as solution to help others benefit. If not, feel free to reach out.
Thank you.
Feel free to reach out if you need any further assistance.