Fabric Capacity Metrics - missing subscription data

Hi TomaszKoc​,

One thing I would check is exactly which subscription operation you expect to see in Capacity Metrics.

Microsoft's current Fabric operations documentation defines Full report email subscription specifically as a PDF or PowerPoint copy of the entire report attached to the email. Standard report snapshot generation can instead appear under Background query, which also covers creating report snapshots.

So I would run one controlled test now using a subscription with Attach full report enabled, note the exact send time/report, and then check whether Full report email subscription appears in Capacity Metrics. Microsoft says usage data normally appears within around 10 to 15 minutes.

If the full-report email is successfully generated but that operation still never appears, I would consider that strong evidence for the support case rather than normal reporting latency.

Since you mentioned that some visuals contain the data while others do not, I would also verify the Capacity Metrics app version. Microsoft's installation/troubleshooting guidance recommends reinstalling the latest app when data is missing. Rather than replacing your current copy while Support is investigating, you could install another copy into a separate workspace and compare the same capacity in both versions.

I couldn't find a currently published Fabric known issue specifically for missing subscription CU reporting in North Central US, so I wouldn't assume this is a documented regional incident yet.

For the existing support ticket, I would give Microsoft the capacity ID, one report/item ID, the exact timestamp of a successful full-report subscription, and confirmation that the operation is absent from Capacity Metrics. That gives them a much narrower telemetry window to investigate.

AI-assisted drafting: AI was used to help structure and phrase this response. I reviewed and validated the technical content before posting.