Forum Discussion
Memorable MemberAnother meaningless spark error: Session is unable to register ReplId
Hi dbeavon3,
I apologize for the challenges you're facing. I understand the importance of having clear explanations and resolutions for error messages. I suggest raising a support ticket. If you have already done so, I kindly request you to wait for the response.
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
Regards,
Vinay Pabbu
Memorable MemberAnonymous
I have tried raising a support ticket, but the Microsoft PG has not started to engage with this bug yet.
As-of now I am only talking to the intermediary named Mindtree. As a customer I really expect the SaaS software vendor to engage when there are bugs. Until that happens, I must also reach out to this community and to other social media. There is a fairly significant chance that others are encoungering thes bugs as well, but they have not been added to the "known issues" yet.
Hi dbeavon3,
I understand your frustration and concerns. Could you please provide an update on the status of your ticket? Has the issue been resolved or has the support team provided any solution ?
Regards,
Vinay Pabbu
- dbeavon3
Hi Anonymous
I haven't updated the community since this past Monday.
As I mentioned, I was blocked by SME at Microsoft for several days. I think I'm unblocked now. I am told there is an ICM now, but I can't independently verify whether that is true.I doubt you have access to see the customer SR, but you are more than welcome to try. The SR number is TrackingID#2501160040000052.
I am pretty satisfied with the effort on the Mindtree side. However I don't have high hopes for the back-end PG. At the very minimum I would expect them to publish their bugs to their "known issues" list. It doesn't seem they do that as a matter of course. As-of now all the spark bugs we encounter are missing from the public list, and it requires a minimum investment of 10+ hours of time, along with an average wait time of two weeks before any ticket is sent to the PG (via a new ICM).Hi dbeavon3,
Thankyou, I completely understand your issue; however, I am unable to access ICMs with just the tracking ID. Could you please provide the ICM ID?
Since there is already an ICM in place, I hope it will be resolved as soon as possible based on the severity. I kindly request your patience until the ICM is resolved.Regards,
Vinay Pabbu